Frequently Asked Questions
What materials are used in Moti Jewelry pieces?
Moti Jewelry features high-quality freshwater pearls, cubic zirconia accents, and 18K gold-plated or sterling silver bases. All materials are hypoallergenic, tarnish-resistant, and sourced for durability and ethical standards, ensuring timeless elegance for everyday wear.
Do you ship internationally to Europe and the USA?
Yes, we offer worldwide shipping to the USA, Europe, and beyond. Standard shipping takes 7-14 business days, with tracked options available. Duties and taxes may apply for international orders; please check local regulations.
What is your return and exchange policy?
We accept returns or exchanges within 30 days of delivery for unworn items in original packaging. Simply contact our support team for a prepaid label. Refunds are processed within 5-7 business days after inspection.
How do I care for my pearl jewelry?
To maintain luster, avoid exposure to chemicals, perfumes, or water. Clean gently with a soft cloth and store in the provided pouch. For gold-plated pieces, limit moisture contact to preserve the finish.
Are your sizes adjustable or customizable?
Many rings and bracelets feature adjustable designs (e.g., US sizes 6-9). For earrings and necklaces, standard lengths are listed. Custom sizing is available upon request—contact us for details.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure, global transactions. All payments are processed in USD with SSL encryption.
Do you offer gift wrapping and personalization?
Yes, complimentary gift wrapping is available at checkout, with elegant packaging and a personalized note option. Perfect for birthdays, anniversaries, or special occasions—ready to delight the recipient.
Can I place a custom order for jewelry?
Absolutely. We specialize in custom pearl and gold designs. Share your ideas via our contact form, and our team will collaborate to create a unique piece tailored to your vision.
