FAQs
What materials are the jewels made from?
Our jewelry is mostly made of 14K gold, but there are also products made of other materials such as higher purity gold, for example 18K, or silver. Please make sure to read the product description, where we list everything. And regarding gemstones? We mostly use high-quality lab-grown diamonds, and again - everything is listed in the product description.
I bought items, but they're not my size, what should I do?
Oh, the size is wrong. No problem - first, contact us and explain the error. We will figure out your correct size, and then you will need to send the item back to our factory. The shipping is at your expense, and for the first time, the size exchange is on us.
Do you ship worldwide?
The answer is yes! Please write the shipping address with the greatest possible accuracy, and if you have any comments, please note them.
What is your return or exchange policy on the website?
To keep it simple - refunds will be granted for unused products within 14 days, as per legal regulations.
As for exchanges? You have a month.
How to keep products looking good for a long time?
We recommend washing our products with boiling water only; anything else could cause damage. If you're looking for an upgrade, contact us in writing or by phone. We'll take care of everything for a nominal fee.
Are the measurements of your items customizable?
Well, no. You must measure yourself before purchasing because items are custom-made and cannot be altered at home, only at our factory. It takes exactly one minute: take a measuring tape and measure your wrist, neck, or the diameter of a ring you already have at home whose size you like.
What payment methods do you accept?
We accept all payments via credit card. And don't worry, we secure payments at the highest level, so you're in good hands.
How do we pack the items you purchased?
The items will arrive in a bag and a box, of the highest quality and most elegant. And yes, it can also be used as a gift.
Do you make custom jewelry?
Unfortunately not, but you can browse and refresh yourselves with us with new collections that will be updated over time.
The only thing that changes in the items are the sizes, so pay attention to your exact size.