Terms of service

  1. Website Terms and Conditions of Use

    1. General

    1.                                          1.1 Welcome to the motigold.com  website, which serves as an online store for jewelry from the global Moty's jewelry 2000 (1998) LTD (c.n. 512655333)

     (hereinafter: the "Products").

    1.2 The website is under the exclusive ownership of Moty's jewelry 2000 (1998) LTD (c.n. 512655333), , located at [Address], and is operated by [Company Name], Company Reg. No. [512655333] (hereinafter: the "Company").

    1.3 These Terms of Use govern the relationship between the Company and any person browsing and/or using the website or the information contained therein (each hereinafter referred to as the "User").

    1.4 The Company reserves the right to amend these Terms and Conditions from time to time, to add to them or subtract from them, with respect to the entire website, a part thereof, a feature, or an application, at any time at its sole discretion and without any prior notice. The sole and full responsibility to be familiar with these terms and to use the website in accordance with them rests at all times exclusively upon the User.

    1.5 For the avoidance of doubt, use of the website constitutes the User's agreement to all its terms without limitation and/or reservation. By using the website, the User undertakes that they and/or anyone on their behalf shall have no claim and/or demand, directly or indirectly, against the website, the Company, its operators, owners, managers, or anyone acting on their behalf.

    1.6 The use of the masculine gender in these Terms is for convenience purposes only, and applies equally to women and men.

    1.7 Chapter headings are provided for convenience only and shall not be used for interpretation purposes under any circumstances.

    2. Services Offered on the Site

    2.1 The website offers the following actions, content, and/or services:

    2.2 Purchase of Products; subscribing to mailings (receiving marketing and promotional information via various media channels according to the User's choice); and joining the customer club.

    3. Purchase of Products

    3.1 The purchase of Products on the website is subject to the cumulative fulfillment of the preliminary conditions detailed below. The User declares and warrants that they fully understand them, that these conditions apply to them in full, and that they undertake to comply with them strictly:

    3.2 The User is legally competent to perform binding legal acts. If the User is a minor (under the age of 18) or is not legally competent to perform legal acts without a guardian’s approval, the provisions of the Legal Capacity and Guardianship Law, 5722-1962 shall apply.

    3.3 The User holds a valid Israeli Identity Card or is a corporation duly incorporated and registered in Israel.

    3.4 The User is the holder of a valid credit card issued by Visa, Isracard, and/or Diners Club.

    3.5 The User possesses an active email account on the internet and a physical address in Israel.

    3.6 The sale of Products is not intended for wholesale and/or resale (i.e., purchasing Products from the website for the purpose of selling them to a third party).

    3.7 Subject to compliance with the conditions specified in Section 3 above, the User is invited to purchase any of the Products displayed on the website in exchange for the price listed alongside each Product at the time of order placement.

    3.8 Prices appearing on the website include VAT unless explicitly stated otherwise.

    3.9 Details regarding the Products appear individually for each item on the page that opens upon clicking on the respective Product.

    3.10 The weight of the jewelry specified in the Product details or Product page may vary according to the size selected by the customer. The number of set diamonds may also vary based on the jewelry size.

    3.11 The Company may use lab-grown diamonds or natural diamonds—as specified on the relevant Product page.

    3.12 As raw materials, the Company may use 14K or 18K gold, or 925 Sterling Silver. In any event, the information appearing on the Product page shall be binding upon the Company for all intents and purposes.

    3.13 The customer is obligated to verify the final size prior to completing the order, as production is made-to-order only.

    3.14 The Company may update the range of Products and their prices from time to time. Product images appearing on the website are for illustration purposes only; variations may occur between the images (including colors) and the actual Products delivered, due to photography and display settings on computer screens or other devices.

    3.15 To place an order on the website, the User is requested to provide a full name, address, valid and active email address (hereinafter: "Personal Information"), and the details of the credit card, gift voucher, and/or store credit (via customer service on WhatsApp) used for payment.

    3.16 Knowingly submitting false details may constitute a criminal offense, in respect of which the Company reserves the right to file a complaint against the User and/or sue for direct and/or indirect damages incurred as a result.

    3.17 An order shall be completed upon receipt of an email confirming the order placement, subject to approval of the transaction by the relevant credit card company (hereinafter: the "Confirmation Notice").

    3.18 It is clarified that placing an order on the website does not constitute confirmation of order completion; the order shall be confirmed and completed only upon receipt of the Confirmation Notice. For order processing purposes, the Company's computerized records shall serve as prima facie evidence of their contents.

    3.19 The User may track the processing of a completed order by logging into the website using the Personal Information and password entered during the order process.

    4. Delivery of Products

    4.1 Products for which a Confirmation Notice has been received shall be delivered directly to the address provided by the User via an external courier company (hereinafter: the "Courier Company") within up to five (5) business days from the date of the Confirmation Notice.

    4.2 If an item displayed on the website is out of stock, and this becomes known to the Company after the order has been placed, the Company shall notify the customer (via phone or email) and process a partial or full cancellation of the transaction (depending on the shortage).

    4.3 In the event of an error in any order details, a technical error, or a data entry error regarding the Products, the Company reserves the right to cancel the order.

    4.4 Generally, orders can be placed for all regions in Israel, excluding the Arava region, the city of Eilat, Judea and Samaria, and areas outside Israeli territory. However, delivery options are limited to areas specified in the Courier Company’s distribution map.

    4.5 The Company may, but is not obligated to, deliver Products outside the distribution areas subject to prior phone coordination. In such cases, even if the order was received and recorded on the website servers, the Company shall not be obligated to deliver it. If the User resides in security-restricted areas, the Courier Company will coordinate a nearby pickup location in advance.

    4.6 The Company is not responsible for shipping times or delays caused by the Courier Company, but remains available to assist the User in resolving any issues.

    4.7 The Company shall not be liable for delays in Product delivery resulting from events beyond its control, such as malfunctions, delays, strikes, natural disasters, computer/telephone system failures affecting the purchase process, or email service disruptions.

    4.8 The Company and/or anyone on its behalf shall not be liable for, nor bear, any direct, indirect, consequential, or other damage caused to the User, anyone on their behalf, or any third party as a result of using or purchasing via the website other than in accordance with these Terms, regardless of the cause of action, including loss of income or loss of profits for any reason.

    4.9 Product warranty shall be borne by the Company. If a Product is repaired or modified by another party, the Company’s warranty shall be rendered void. The warranty is valid for one (1) year from the date of sale and does not cover breakage or loss of diamonds.

    4.10 Subject to the provisions of consumer protection laws, and without prejudice to any remedies available under these Terms or any law, the Company reserves the right to cancel an order placed on the website that resulted in damage as stated above.

    4.11 The Company makes every effort to provide high-quality products in a timely manner. If the User believes a Product purchased through the website is defective, they are invited to contact Customer Support via the online representative chat on the website, the Contact Us form, or by phone at [Phone Number], Sunday–Thursday between 09:00 and 16:00.

    5. Cancellation of Purchase Transaction by the User

    5.1 The provisions of this section are subject to the provisions of the Consumer Protection Law, 5741-1981.

    5.2 The User may cancel a transaction made on the website within the period from the date of purchase up to 14 days from the date of the transaction, or up to 14 days from the date of receiving the item, or from the date of receiving the document containing the details specified in subsection (b), whichever is later.

    5.3 The Company is not responsible for any damage, loss, or lost profit caused to the User or any third party as a direct or indirect result of using the website.

    5.4 The User undertakes to indemnify the Company, its employees, directors, or anyone acting on its behalf for any damage, loss, profit loss, payment, or expense incurred by them—including attorney's fees and legal expenses—due to a breach of any of these Terms.

    5.5 The User shall compensate and/or indemnify the Company, its employees, directors, or anyone acting on its behalf against any claim, lawsuit, or demand brought against them by any third party as a result of any use made by the User of the website or anything related to it.

    6. Intellectual Property and Jurisdiction

    6.1 Copyrights in all information appearing on the website—including images, text, website design, software applications, and any module associated with the website (collectively: the "Protected Information")—are the sole property of the Company, unless explicitly stated otherwise.

    6.2 Trademarks displayed on this website (hereinafter: the "Trademarks") belong to the Company, whether registered or unregistered, and may not be used for any purpose without prior written consent from the Company.

    6.3 The User undertakes not to make any use of rights belonging to the Company and/or any third party, including copyrights and trademarks disclosed during the use and browsing of the website.

    6.4 No part of the information on the website may be copied, distributed, published, sold, reproduced, transmitted, photographed, or modified without the Company's prior written consent. This includes data scraping via software and/or publicly distributing such data commercially. This restriction applies whether the information is owned by the Company or a third party, except for downloading for personal, non-commercial use.

    6.5 Linking to or displaying this website on other websites as a "linked site" requires prior written approval from the Company.

    6.6 The law applicable to these Terms and/or any action/dispute arising therefrom shall be Israeli law exclusively. Exclusive jurisdiction over any dispute arising directly or indirectly from these Terms, website use, or purchases shall rest solely with the competent courts of Tel Aviv-Yafo.

    6.7 The Company may, at its sole discretion, modify the structure, appearance, design, or any other aspect of the website at any time without prior notice. It is clarified that the User shall have no claim or demand against the Company regarding such changes or associated disruptions.

    6.8 Without derogating from the above, the Company may remove the website from the internet or block access to it, in whole or in part. Such removal or blocking may involve deleting stored information. The Company does not guarantee website or content availability. The website is not immune to unauthorized access, damages, hardware/software malfunctions, or communication failures, none of which shall impose liability on the Company.

    6.9 All Terms of Use listed above also apply to the mobile version of the website. Mobile browsing costs apply per operator tariffs. Display may vary depending on device type. Content delivery via mobile/internet networks is subject to coverage limitations, and the Company is not liable for network-related disruptions.

    7. Information Security and Privacy

    7.1 The Company respects its customers and website users, as well as users of the services offered through it.

    7.2 The User is not legally obligated to provide Personal Information. Browsing, activity, or submitting details on the website indicates consent to this policy and data use in accordance with the Privacy Protection Law, 5741-1981 (hereinafter: the "Privacy Protection Law"). Users who do not agree should refrain from using the site or submitting details.

    7.3 Collected information is used to manage and optimize customer service, operational, marketing, research, and statistical needs, as well as direct mailing (subject to law). Account registration or site activities may utilize email or messaging systems (SMS, WhatsApp) for verification/operational purposes, subject to prior User consent.

    7.4 The User acknowledges that the Company may contact them in the future via direct mail or marketing/promotional communications regarding updates, offers, and sales, subject to the Privacy Protection Law.

    7.5 The User has the right to request removal from the Company's databases or opt-out of marketing distributions at any time by sending a explicit written notice to the Company.

    7.6 Information provided by the User may be entered into additional databases held by the Company for direct marketing purposes, subject to law. The User must provide accurate details on their own behalf only.

    7.7 Non-identifiable browsing data (IP address, location, access times, technical device specs) may be automatically collected for statistical, analytical, system management, and targeted advertising purposes.

    7.8 To process inquiries, transactions, or club registration, the Company may collect personal details including name, email address, phone number, payment/credit card details, and inquiry content.

    7.9 The website utilizes Cookies (and similar technologies) to track preferences, optimize user experience, maintain smooth operations, and eliminate the need to re-enter details. Modern browsers allow users to block or delete cookies.

    7.10 The website may use third-party cookies (e.g., Google Analytics, AdSense, DoubleClick, Facebook tools). Additional details are available in Google and Facebook privacy/cookie policies.

    7.11 Using the website constitutes consent to cookie usage and data collection. Promotional materials may occasionally be phrased in the feminine form for convenience, but apply equally to all genders.

    7.12 For questions or inquiries, Customer Service can be reached via website chat, email at Info@motigold.com WhatsApp at [972544417375], or phone at [03-5186705], Sunday–Thursday from 09:00 to 16:00.

    7.13 Enjoy your browsing!