Shipping policy

Shipping Policy

The Website Operator shall supply products only after receiving full payment for them.
The products shall be delivered to the address provided by the Customer at the time the order is placed.
After the order has been transferred to the shipping carrier, the Customer will receive a confirmation via SMS message and email.

Shipping within Israel is provided free of charge, except in cases of an exchange, return, or order cancellation, in which case a fee of ILS 130 per direction shall be charged.
In the event of an order cancellation, return, or exchange, the above fee may be avoided by collecting or delivering the item independently, subject to prior coordination, at the following address:

84 Ben Zvi Road, Tel Aviv, Israel, 5th Floor, Door 514.

International shipping is subject to an additional charge, which will be calculated and displayed in the shopping cart based on the destination address.
The Website Operator shall not be responsible for any taxes, customs duties, levies, import charges, or any other fees imposed by the destination country.

Delivery shall be carried out through an external shipping carrier.
The shipping carrier's terms and conditions shall apply to the delivery of the products and shall be binding upon the Customer.

Products shall be delivered within up to 10 business days from the date the order is placed on the Website.
For products purchased as part of promotions and/or end-of-season sales, longer delivery times may apply—up to 14 business days or longer.
International shipments may require longer delivery times depending on the destination country and the shipping carrier. However, the production time remains unchanged, and any additional time applies solely to the shipping process.
For urgent shipping requests, Customers may contact Customer Service to check whether expedited shipping is available.

Clarification:

A "Business Day" is defined as a weekday between Sunday and Thursday and does not include holiday eves, public holidays, or official days of rest.

The Website Operator shall not be responsible for any delays or failures on the part of the shipping carrier and shall not provide any compensation for such delays.
The Website Operator shall not be liable for delays resulting from events beyond its reasonable control, including but not limited to strikes, communication failures, acts of hostility, force majeure, wars, terrorist attacks, natural disasters, and similar events.