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FAQs
What materials are used in Moti jewelry?
Moti jewelry is made from high-quality freshwater pearls, touches of zirconia, and bases plated with 18k gold or sterling silver. All materials are hypoallergenic, tarnish-resistant, and produced according to ethical and durable standards, ensuring timeless elegance for everyday wear.
Do you ship internationally to Europe and the USA?
Yes, we offer worldwide shipping to the USA, Europe, and beyond. Standard shipping takes 7-14 business days, with tracking options. International orders may be subject to customs duties and taxes; please check local regulations.
What is your return and exchange policy?
We accept returns or exchanges within 30 days of delivery for unworn items in their original packaging. Simply contact our support team for a prepaid label. Refunds are processed within 5-7 business days after inspection.
How do I care for my pearl jewelry?
To maintain its luster, avoid exposure to chemicals, perfumes, or water. Clean gently with a soft cloth and store in the accompanying pouch. For gold-plated items, limit contact with moisture to preserve the finish.
Are your sizes adjustable or customizable?
Many rings and bracelets feature adjustable designs (e.g., US sizes 6-9). For earrings and necklaces, standard lengths are listed. Custom sizes are available upon request—contact us for details.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and global transactions. All payments are processed in USD with SSL encryption.
Do you offer gift wrapping and personalization services?
Yes, you can order complimentary gift wrapping at checkout, featuring elegant packaging and the option to add a personalized note. Perfect for birthdays, anniversaries, or special occasions – ready to delight the recipient.
Can I order custom jewelry?
Absolutely. We specialize in custom pearl and gold designs. Share your ideas through our contact form, and our team will collaborate to create a unique piece tailored to your vision.
